
Frequently asked questions
The questions businesses ask us most before getting started. Don't see yours? Send us a message through the form on our home page.
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Frequently asked questions
What is ClubWallet?
A service for creating digital loyalty cards that your customers save to Apple Wallet or Google Wallet, with no app to download.
What kinds of programs can I run?
Three: points per visit (1 point per visit or service), points per amount spent (for example, 1 point for every $10 spent), and cashback (a percentage of each purchase saved as a balance to use later).
How do my customers join?
They scan the QR poster at your shop, enter their name and phone number, and save the card to their wallet. You can also add them yourself from the dashboard.
Does it work on iPhone and Android?
Yes: on iPhone with Apple Wallet and on Android with Google Wallet. The card displays and updates on both.
Can I send messages to my customers?
Yes, starting with the Entrepreneur plan. Write a promotion and it arrives as a notification for everyone who has your card, always within your business hours.
What are proximity alerts?
An iPhone feature: when a customer with your card walks near your shop while you're open, their iPhone can show the card on the lock screen. Included starting with the Entrepreneur plan.
Can my employees add points?
Yes. Each employee signs in to the scanner with your business code and their own PIN, with no access to billing, settings, or your customer list. You can see who handled each transaction.
Does it connect to my online store?
Yes, with Shopify starting on the Growth plan: every paid order adds points or cashback to the buyer's card.
Do points expire?
You choose the expiration period. By default, points expire after one year, and expiration only applies to points earned after you turn it on.
Can I use my own logo and colors?
Yes: logo, background color, icon, photo, and a QR code or barcode. The preview shows you the result before you save.
How do I pay for the service?
By card, in US dollars plus VAT, with auto-renewal or a one-time payment. We issue an electronic invoice.
Is my data and my customers' data protected?
Yes. We handle data in accordance with Costa Rica's Data Protection Law (Law 8968); you'll find the details in our privacy policy.
Try ClubWallet free for 14 days
No credit card and no app: your loyalty card in Apple Wallet and Google Wallet today.
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