1. Data Controller
- Corporate name: PZ Producciones
- Address: Escazú, San José, Costa Rica
- Contact email: info [arroba] pzproducciones.com
- Website: www.pzproducciones.com
2. Data We Collect
Depending on how you interact with the website and ClubWallet, we may process the following categories of data:
2.1 Data you provide directly
- Name and surname.
- Email address.
- Phone number.
- Country, business name or business description.
- Any other information you voluntarily submit through forms or email.
2.2 Data collected automatically
- IP address.
- Date and time of the request.
- Device type, browser and operating system.
- Basic technical information needed to prevent abuse, fraud or spam.
2.3 Third-party data
If external tools are used for scheduling, email, wallet delivery or operational analytics, we may receive or synchronize the minimum information necessary to provide the service or respond to your request, always under terms compatible with this policy and the contracted service.
3. Purposes and Legal Basis
| Purpose | Basis or justification |
|---|---|
| Responding to inquiries, contact requests or demo requests. | Data subject consent and pre-contractual actions requested by the person. |
| Managing commercial relationships, onboarding customers and providing the ClubWallet service. | Performance of the contractual or pre-contractual relationship. |
| Sending our own commercial information or following up on genuine interest in the service. | Consent or legitimate commercial interest, when a prior relationship exists and the communication is reasonable. |
| Customer support, service continuity and operational follow-up. | Contractual relationship and service operational necessity. |
| Preventing fraud, abuse, spam or security incidents. | Legitimate security interest in protecting the platform. |
| Complying with legal, accounting, tax or valid authority requirements. | Applicable legal obligation in Costa Rica. |
4. Data Retention
Personal data is retained only for the time necessary to fulfill the disclosed purpose or to comply with legal and contractual obligations:
- Contact or demo requests: up to 24 months from the last interaction, unless you request deletion earlier or the commercial relationship continues.
- Active customer data: during the service term and for any additional period reasonably required for support, backups, compliance and defense of rights.
- Administrative or commercial data: for the period required by applicable accounting, tax or contractual rules.
- Technical and security logs: for the period reasonably necessary to prevent fraud, abuse or incidents.
Once the purpose has been fulfilled or the applicable retention period has expired, data will be deleted, anonymized or kept only where there is a sufficient legal basis to do so.
5. Processors and Third Parties
We do not sell personal data. Information may be shared with third parties only where necessary to operate the service, respond to a request from the data subject or comply with a legal obligation. These may include:
- Hosting, email and technical support providers.
- Scheduling or commercial follow-up tools, when used to manage a demo or sales process.
- Payment processors or administrative services, if the commercial relationship requires them.
- Apple and Google, in connection with Wallet technologies and services associated with the contracted product.
- Public authorities, when required by law or valid legal order.
Where third parties are involved, we seek to ensure that access is limited to what is necessary and subject to confidentiality, security and proper-use obligations.
6. International Transfers
Some technology tools used by ClubWallet or its providers may involve storage or access from outside Costa Rica. When this occurs, we seek to ensure that processing is subject to reasonable contractual, technical and organizational safeguards.
- Selection of providers with suitable security standards.
- Limiting access to personnel who strictly need it.
- Using contractual and operational mechanisms consistent with the disclosed purpose.
If you need further information about a specific transfer scenario, you may write to info [arroba] pzproducciones.com.
7. Your Rights as Data Subject
Under Law No. 8968 and its regulations, you may request:
To exercise these rights, write to info [arroba] pzproducciones.com stating your name, contact information and the specific request. We may ask for reasonable verification information to protect the data of third parties.
8. Minors
The website and the commercial services related to ClubWallet are aimed at adults and business representatives. We do not intentionally seek to collect personal data from minors without the intervention of their legal guardians.
9. Information Security
We apply reasonable technical and organizational safeguards to protect information against unauthorized access, loss, alteration, improper disclosure or misuse. However, no internet-connected system can guarantee absolute security.
10. Changes to this Privacy Policy
PZ Producciones may update this policy whenever processes, tools, legal obligations or operating conditions change. The version currently published on this website will always be the one in force.